【Etiquette】Do you know these Chinese business etiquette?
We often say that the devil is in the details, and the subtleties of etiquette run through every aspect of our work and life.
Do we encounter such confusion or such embarrassment:
Many times we think that we have done our best to do things, but the leader or boss has commented that this young man/little girl is very hardworking, but he is not professional enough and not emotionally intelligent enough.
When the customer comes, we are so busy that we are always lost, the problem is not thought through, and the customer is disgusted that we don't know.
When we go to a business meeting, we don't know how to say hello, we stand there dumbfounded, and we miss the opportunity to meet new people and talk about new business. Sometimes, we lose a big order because we say the wrong thing or do a little bit of physical movement?
In fact, workplace etiquette is the high emotional intelligence and maturity that everyone shows in the workplace~
In many workplaces, behaving well will not only make you feel more friendly and confident, and make people more willing to work with you, but it will also give you many important tools to help you and your company achieve your goals.
It's normal to feel a little inhibited in business social situations, and these tips for common business situations won't make you feel rude in front of people, even if they don't make you feel comfortable talking and laughing.
There are five important basic knowledge points in workplace etiquette: dress etiquette, meeting etiquette (handshake etiquette and business card exchange etiquette), reception etiquette, dining etiquette, and send-off etiquette are all aspects that newcomers in the workplace pay more attention to.
01
着装
7 basic principles for men to wear suits:
Three certain rules: the basic color of suits, belts, and trousers should be consistentThe color and fabric of the upper and lower clothes are consistent
The suit is ironed for a smooth fit
Unbutton your suit when you sit down and button it up when you get up
The shirt inside and outside clothes should have a V-neck
Try not to put your phone in your suit pocket, as bulging pockets can ruin a suit
Dark colors are predominant
Special tip: Do not wear white socks or flower socks for the package
It is very important for ladies to dress appropriately and sense of proportion professionally!!
Six basic principles of women's formal attire:
The same fabric on top and bottom of the suit. For color, prefer a more stable color, such as black, beige, and navy blue.Skirt length, over the knee.
Decorate no more than 3 pcs.
High heels 3-5cm.
Bags, you should not choose one with poor practicality, nor should you choose one that is too small.
Always have stockings.
02
Meeting etiquette
We all know that it can take many years to build a good reputation, but ruining 1 minute is enough, and that's the importance of first impressions. If you can take this into account, you will naturally pay attention to business etiquette.
Order of handshake:
His Holiness stretched out his hand first.
Between superiors and subordinates: the superior first stretches out his hand, and the subordinate extends his hand to echo.
Between the elders and the juniors: the elders reach out first.
Business Occasions: Regardless of gender, depending on the status of the environment at the time.
When visiting a customer, the customer reaches out first, and at the end of the visit, the visitor reaches out first.
Social Occasions: Ladies reach out first.
Handshake time:
The handshake should be three seconds. Hurriedly shake it and let go, it's too perfunctory. Holding it for a long time is very embarrassing.
How to shake hands:
Stretch out your right hand and touch the tiger's mouth. Leaning forward slightly, staring and smiling.
Etiquette for handing over business cards:
Take the business card out of the card holder, turn it to the direction of the person reading it in the front, and hand it out with both hands while introducing your company, department, and name.
Etiquette for accepting business cards:
Solemnly stretch out your hands to accept. Accept with both hands at chest height (tall men can be slightly below chest height), and be careful not to let your fingers cover the words on the business card. At the same time, quickly remember the other person's name and job title.
Etiquette after accepting business cards:
It's very rude to just put your business card in your notebook or in your trouser pocket.
If the two parties have to have a meeting after the exchange, they should be neatly placed in front of their position, which will look more professional. If you don't have a meeting, look at the other person's business card carefully for 1-2 seconds, remembering the person's job title and name.
03
Reception etiquette
Another headache for many whites in the workplace is reception etiquette. How to receive the guests and hosts to the satisfaction of both the host and the guest?
Get the details. Name, number, gender, position, time, location, etc.
Reception table, responsibility to the person. Arrange hotel accommodation, driver's vehicle, production and placement of promotional materials, etc.Whether the meeting room has been cleaned, whether the equipment is in good working order, etc.
Washrooms are cleaned.
Etiquette when meeting customers. Take the initiative to shake hands and help with luggage.
Once in the car, don't talk too much and be overly enthusiastic; Don't say a word, just chat with the customer.Mineral water on board
Note: How to arrange parking spaces? The right rear location is convenient and can be left to guests.
The first stop when arriving at the venue or company – elevator etiquette
Here's a little bit of knowledge:
Now that many companies/conference halls are on the upper floors, what exactly is our elevator etiquette?
To put it simply, the principle of riding the elevator with guests: first in and last out
Accompany the guest to the elevator and press the elevator first
When the elevator comes, if there is more than one guest, you can enter the elevator immediately, press and hold the "open" button with one hand, press the elevator side door with the other, and politely say, please enter.
When you reach the floor, press and hold the "Open" button with one hand and make a "Please Out" gesture with the other, saying "Please first!" After all the guests get out of the elevator, he immediately walks out of the elevator and continues to guide the direction of travel.
When you arrive at the company's conference room, you need to know the order of location to arrange your seat.
04
Dining etiquette
The Chinese say that the people live on food. Eating is arguably the number one priority in our minds. In business occasions, many business decisions and cooperation are finalized at the dinner table. Therefore, the thoroughness of dining etiquette is an important test for newcomers in the workplace.
In fact, we only need our three principles: "the door is the top, the center is the top, and the right is the top".
Facing the door, with your back to the wall, in the middle of the room, is the "big seat", which is usually seated by the owner.The first honored guest, seated at the right hand of the host.
The second-in-command of the banquet party can sit in the position corresponding to the "big seat". (For this, it can be adjusted according to the actual situation)
There are a few things to keep in mind when eating:
Formal business occasions "let the dishes not pick up the dishes". (In less formal cases, you can help customers pick up food, but please use chopsticks)
When turning the table, you must turn from right to left. (This is in line with the "right to the top" mentioned above, please eat first)
Toasts are not forced to drink. (In modern business situations, it is not advisable to forcibly persuade or force alcohol to drink.) Wine is a pleasure, not a detractor)
Wine Culture:
Don't toast many people with a glass of wine (don't raise a glass and say Mr. Wang, Mr. Zhang, Mr. Zhao, I respect you)The younger generation should have a lower glass than others.
Don't force women to drink.
You can't drink alcohol, so please explain politely.
Don't tidy up your outfit at the dinner table. (If you want to tidy up your clothes and makeup, please move to the washroom)Don't make a sound when eating. (Pay attention to the manners of dining)
Don't take the lead (when the host and the guest of honor speak, please put down your chopsticks and listen carefully; If there is a toast, please do it after the host's toast)
05
Send-off etiquette
At the door of the office, you need to get up and drop off the client at the door, and at the same time you can say, "I'm really sorry, I can't send it far today." Thank you very much for visiting us today. ”
In front of the elevator: walk to the elevator entrance together, press the elevator button for the guest, and do not leave until the elevator door is closed.
At the hotel: Arrive at the hotel 10-15 minutes in advance to wait for the customer. When the customer leaves in the car, the customer is sent to the car first, and thank you here. Watch the car leave and wave your hand.
At the station, airport: arrange the shuttle bus in advance and send the guests to the airport and the station on time. Please accompany the guest as much as possible before leaving.
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