Master four communication skills in one picture
An effective communication usually requires four skills: information organization, questioning, listening, and feedback. Among them, information organization is the foundation and the premise of effective communication. To simplify the problem, this article is only for one-on-one communication situations.
Information Organization
There are three main points to pay attention to when organizing information: appropriate, accurate, and logical. In moderation, you can't say too much at once, the information is excessive, and the other party can't remember. We often see situations where one party talks endlessly, and the more the other party listens, the more confused they become. To be precise, it is to try to avoid using vague language such as "maybe, maybe, probably, almost, three or five days". Say, be accurate, don't let the other party guess, so as not to cause unnecessary misunderstandings. Accurate expression will leave people with the impression of decisiveness, competence and reliability. Logic, as ordinary people understand it, is order, and there are three kinds of order: chronological order, spatial order, and degree order. Unfold in an orderly manner, and it is easier for the other party to accept.
In addition, information is organized and tries to maintain objectivity. If the judgment is too subjective, the credibility will be reduced.
发问
Key points to ask: ask more open-ended questions and less closed-ended questions; Ask more simple questions and less complex ones. Closed-ended questions can only be answered with "yes or no", "yes or no", "true or false". Usually, closed-ended questions are used to end a conversation or draw conclusions, while open-ended questions allow the other person to open up about their thoughts or suggestions, and this type of questioning can reveal a lot of information. Why ask more simple questions? Because complex issues require deep thinking, it is sometimes difficult to respond immediately. Also, don't ask sensitive questions, the other party is likely to reject you, and it's easy to get cold.
The key to asking questions is to guide the other person and ask structured questions. Structured questions are designed in advance, often from easy to difficult, from shallow to deep, and step by step, which allows the questioner to control the pace of communication.
倾听
The key to listening: don't interrupt, don't judge, listen completely, and then respond. In communication, the listening party always habitually interrupts the person speaking. In fact, they have not yet understood what the other person is saying, and they are in a hurry to express their opinions. Especially when the subordinates report their work, the superiors always interrupt the subordinates and make premature judgments. Everyone should develop a good habit of listening to the whole and then responding. Listening is to "understand the other party", not to "refute the other party" as in the debate competition.
The key to listening is to empathize. The reason why it is difficult to change positions is because, in many cases, it is right to stand on the side of each other. But in any case, if you can think about it from the other side's point of view, many conflicts can be avoided.
反馈
Key points of feedback: more active, less passive; More direct, less indirect. The meaning of communication lies in the response of the other person. If you want to communicate effectively, you must take the initiative to reflect your thoughts and suggestions, and don't rush to respond when asked by the other party. Especially in the situation of communication between superiors and subordinates, subordinates should take the initiative to report. In the feedback, try to express your thoughts as straightforwardly as possible, don't tell stories, go around in circles, and talk about him left and right.
The key to feedback is timeliness. Feedback should pay special attention to timeliness, and the more attention the other party has, the more timely it must be. Especially when it comes to praising and motivating others, it is even more timely.
In order to communicate effectively, in addition to skillfully using the above four communication skills, it is also important to keep your emotions under control and always remember: deal with your mood first, then deal with things.
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